Account Director

Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance. Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.

- Own the end-to-end relationship for 5–10 enterprise customers, driving retention, expansion, and executive trust. - Develop and execute account growth strategies, identifying upgrade and expansion opportunities. - Lead renewals and commercial negotiations in partnership with leadership. - Build strong relationships with senior stakeholders and procurement teams. - Translate customer goals into scalable creative programs and solutions. - Partner with Project Managers and Producers to ensure seamless delivery across workstreams. - Act as the senior escalation point, resolving issues quickly and maintaining customer confidence. - Monitor account health, burn rates, and pacing to ensure performance and profitability. - Develop ROI-driven business cases that demonstrate the value of Superside’s model. - Identify opportunities to leverage AI and automation to improve customer outcomes. - Coach and develop PMs and Producers to raise the bar on delivery and customer management. - Partner with Creative, Product, and Operations to align on resourcing and execution.

- 5–10+ years of experience in account management or client services in creative, marketing, or digital environments. - Proven track record of managing and growing enterprise or high-value global accounts. - 3–5+ years in an account leadership role (e.g., Senior Account Manager, Group Account Manager, or equivalent). - Strong commercial acumen with ownership of revenue, retention, and growth targets. - Experience working with enterprise, SaaS, D2C, or B2B clients. - Proven ability to manage senior stakeholders and navigate complex organizations. - Experience leading and developing cross-functional teams. - Strong operational mindset with the ability to scale delivery while maintaining quality. - Ability to translate business objectives into actionable programs and outcomes. - Excellent communication skills with a structured, solution-oriented approach.

- Remote-first work environment. - Join a global team of 60+ nationalities. - High performance, low ego culture. - Opportunities for mentorship and career growth. - Competitive salary range of $65,000 – $110,000 USD.

Superside is an AI-powered, always-on creative-as-a-service platform that delivers scalable design, advertising, and creative services to enterprise teams worldwide. It combines a global network of vetted creatives with proprietary technology for fast, cost-effective production across web design, motion graphics, and marketing assets.