The vacancy has clear tasks and requirements but lacks compensation details and company information.
no company infono salary info
Job description
We provide ad account management services for media buyers and agencies on major advertising platforms. You will be their main contact person — someone who knows what is happening, responds quickly, and resolves issues.
Responsibilities
- Provide quick and effective support according to company standards via chat, sometimes via video calls as needed.
- Onboard new clients, introduce them to the service, set expectations, and build trusting relationships from day one.
- Issue and manage ad accounts, handle appeals, track status and spend, and complete verifications via ID.
- Resolve account issues (bans, unblocks, proxy errors) and keep clients informed.
- Identify upselling and cross-selling opportunities, help retain existing clients.
- Monitor patterns in account performance and client behavior, highlight insights that can improve the product or processes.
- Collaborate closely with other departments.
Requirements
- Experience in affiliate marketing or media buying is mandatory.
- Understanding of how ad accounts work internally.
- English language B2 and above (written and spoken).
- Proficient Ukrainian language.
- Comfortable working independently in different shifts.
Conditions
- Remote work from anywhere in the world.
- Unlimited paid vacation days.
- 5-day work week with weekend shifts (Saturday or Sunday).
- Work schedule: 10:00–19:00 or 11:00–20:00 (Kyiv time).
- 10 paid sick days.
- English language lessons.
- Participation in conferences worldwide.