The vacancy has clear responsibilities but lacks compensation details and tech stack information.
Job description
We are a product company operating in the fintech and pharma niche. Our main focus now is the creation and development of a virtual card platform for media buyers and an account farming service.
Responsibilities
• Provide quick and effective support according to company standards via chat, and conduct demo calls upon request
• Re-engage and retain inactive clients through proactive communication
• Collaborate closely with other departments to resolve client issues promptly
• Identify areas for improving client experience and optimizing processes
Requirements
• 2+ years of experience in customer support, preferably in affiliate marketing
• Experience in affiliate marketing or launching advertising campaigns is a significant advantage
• English level B2 and above (written and spoken)
• Fluent Ukrainian
• Excellent communication skills and a genuine desire to provide high-quality service
• Ability to take initiative and solve problems independently
Conditions
• Remote work
• 5-day work week (Saturday or Sunday will be working days, with a day off in the middle of the week)
• Schedule on weekdays: 11:00 AM – 8:00 PM, on weekends: 10:00 AM – 7:00 PM
• Paid sick days
• Opportunity to participate in conferences
• English language lessons