Account Manager, xStocks

## Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. **What makes us different?** Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the [Kraken Culture](https://www.kraken.com/culture) page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account [here](https://support.kraken.com/hc/en-us/articles/226090548-How-to-create-an-account-on-Kraken). As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to [industry-leading security](https://blog.kraken.com/crypto-education/security-at-kraken), [crypto education](https://blog.kraken.com/category/crypto-education), and [world-class client support](https://blog.kraken.com/crypto-education/support-at-kraken) through our products like [Kraken Pro](https://pro.kraken.com/), [Desktop](https://www.kraken.com/desktop), [Wallet](https://www.kraken.com/wallet), and [Kraken Futures](https://www.kraken.com/features/futures). **Become a Krakenite and build the future of crypto!**

## The opportunity - Own and grow a portfolio of high-value accounts, with a core focus on driving AUM and trading activity - Drive a proactive, strategic approach to account growth by identifying and executing on expansion opportunities across existing partners - Run account strategy, campaigns, and engagement plans to deepen relationships and increase usage - Manage QBRs / MBRs (as the function matures), particularly with institutional clients (e.g. exchanges, brokerages, fintechs) - Work across a diverse partner base — from large TradFi players to emerging DeFi protocols (including hands-on channels like Telegram where needed) - Partner cross-functionally with product, legal/compliance, treasury, and sales on integrations, incentives, and account growth - Track and optimize marketing incentives vs ROI, ensuring commercial efficiency - Support treasury allocation requests and partner needs across the lifecycle - Use tools like Salesforce, Dune, and AI workflows (Claude, n8n, etc.) to manage accounts, reporting, and insights - Represent xStocks at global conferences, summits, and roadshows (~30–35% travel across US, APAC, Europe)

## Skills you should HODL - 5–7 years in Account Management / client-facing roles within fintech, crypto, or capital markets - 2–3+ years in crypto, with solid understanding of DeFi, protocols, stablecoins, and on-chain ecosystems - Experience working with institutional clients and/or trading/brokerage infrastructure (TradFi exposure is important) - Proven ability to grow existing accounts (AUM, revenue, engagement) — not just close new logos - Comfortable operating in ambiguity, asking the right questions, and building structure where none exists - Strong cross-functional operator — able to work across product, compliance, legal, and commercial teams - Commercially sharp with ability to manage incentives, track ROI, and drive measurable growth - Professional presence with the ability to engage both institutional clients and crypto-native partners

## Nice to haves - Experience working with DeFi protocols or on-chain partners - Familiarity with Dune analytics, CRM systems (Salesforce), and AI tooling - Prior exposure to tokenized assets or equities / market structure

Kraken (legally Payward, Inc.) is a US-based cryptocurrency exchange that facilitates trading of cryptocurrencies, stocks, futures, and ETFs in most US states. It serves over 10 million clients worldwide with $207 billion in quarterly trading volume and has expanded to tokenized equities for non-US customers.