Associate Manager | Customer Experience

Ramp is hiring an Associate Manager to lead the frontline of our CX team — the agents who serve as the voice of Ramp for thousands of customers every day. This is a phone-first leadership role, with primary responsibility for our live phone support, while also ensuring consistent standards across secondary channels like chat and email.

- Develop and coach your team through 1:1s and feedback. - Drive performance and consistency by focusing on key metrics. - Own quality assurance and identify performance gaps. - Work with AI tools and drive their adoption. - Use data to drive decisions and process changes. - Lead your team through change and collaborate cross-functionally.

- Minimum 2 years of experience in a leadership role. - Minimum 3 years in a customer-facing technical support role. - Ability to work evenings, weekends, and some holidays. - Strong written and verbal communication skills. - Experience with AI tools and fast-paced change.

- Salary range for NYC or SF: $108,000 - $132,000. - Salary range for other locations: $100,000 - $125,000.

Ramp Business Corporation is an American multinational financial technology company that provides corporate charge cards, expense management, bill-payment software, and accounting automation. It helps finance teams automate spend management, reduce costs, and streamline operations. As of November 2025, the company was valued at $32 billion with $1 billion in annualized revenue.