Associate, Production Support Engineer

## Who We Are: Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world – and we’re building the products and services to make that future a reality. Our institutional digital assets platform spans trading, investment banking, asset management, staking, self-custody, and tokenization technology. We also invest in and operate cutting-edge data center infrastructure to power AI and high-performance computing, addressing the growing demand for scalable energy and compute in the U.S. We work at the intersection of finance and technology, helping institutions, startups, and developers navigate a digitally native economy. Led by CEO and Founder Michael Novogratz, our team blends deep crypto expertise with institutional experience and a shared commitment to shaping the future of Web3 and AI. Galaxy is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia. To learn more about our businesses and products, visit [www.galaxy.com](http://www.galaxy.com).

## What You’ll Do: - Provide front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management - Work on automation projects to minimize manual effort and enhance the effectiveness of production support - Monitor system health and performance; identify and resolve issues promptly to ensure uninterrupted operations - Debug and troubleshoot complex applications written in Java and Python - Collaborate with development teams to implement fixes and enhancements to improve system stability and performance - Coordinate with global counterparts to ensure seamless follow-the-sun support - Document and maintain support procedures, runbooks, and knowledge base articles - Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction - Proactively identify areas for improvement in systems and processes to enhance efficiency and reliability

## What We’re Looking For: - Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field - 4+ years of experience in production support or engineering roles, preferably in finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines - Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python - Experience with incident response, root cause analysis, and structured problem-solving in a production environment - Detail-oriented mindset with a focus on accuracy and quality - Excellent verbal and written communication skills - Ability to build and maintain strong client relationships and provide outstanding customer service - Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively

## What We Offer (UK): - Competitive base salary and discretionary bonus - Company-paid health and protective benefits for employees and their eligible dependents - Free virtual coaching and counseling sessions - Opportunities to learn about the Crypto industry - Smart, entrepreneurial, and fun colleagues - Employee Resource Groups *Benefits may vary depending on location.*

Galaxy Digital is a technology-driven financial services and investment management firm providing institutions and direct clients with comprehensive solutions across the digital assets ecosystem. The company operates two main business segments: Digital Assets (offering trading, asset management, lending, and advisory services) and Data Centers (developing AI and high-performance computing infrastructure).