The vacancy provides clear responsibilities and company profile but lacks compensation details and specific tech stack information.
Job description
Chainalysis provides complete knowledge of blockchain activities through data, services, and solutions, helping organizations navigate blockchains safely. We are committed to diversity and inclusion, ensuring our team reflects the unique communities around us.
Responsibilities
- Manage customer support escalations and execute renewals.
- Train to be an expert in our product suite.
- Partner with the team to execute automation and AI systems.
- Drive adoption by understanding customer satisfaction and the renewal process.
- Create a data-driven approach to manage customers at scale.
Requirements
- Understand B2B SaaS Sales and customer journey.
- Identify and execute improvements using automation and AI.
- Articulate and effective communication skills.
- Enjoy working in an experimental environment.
About Chainalysis
Chainalysis is a blockchain data platform providing intelligence, risk management, compliance, investigation software, and services to government agencies, financial institutions, cryptocurrency businesses, and other organizations. It helps track illicit activities, ensure regulatory compliance, prevent fraud, and support growth in the crypto ecosystem, serving over 1500 customers across 70+ countries. The platform has been used in high-profile cases like the Mt. Gox hack, Silk Road, and FTX collapse.