Brokerage Operations Associate I - ACATS

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totaling over 9 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

### Your Role: - Process daily incoming and outgoing ACATS within industry timelines, validating client information, contra accounts, and asset eligibility across the full transfer lifecycle. - Process DTC / FOP (Free of Payment) transfers, ACATS Free Deliveries, Fail Reversals, and nonstandard transfer types (PTR, PTD, RCL, RCR, FRV, MFC, PTF). - Identify documentation and processing irregularities, execute the correct reject paths, and apply controls to prevent errors. - Handle communications with contra firms, transfer agents, and partner brokers, coordinating on rejections, accelerations, reclaims, and documentation. - Run mass account transfers and conversions, both internal and external. - Partner with engineering to automate daily self-clearing workflows. - Drive continuous operational improvement through root cause analysis, trend analysis, and updates to the control framework. - Serve as the firm's Subject Matter Expert on transfers, acting as a referral point for policy-related queries. - Prepare summary documentation for special projects and participate in cross-functional initiatives as assigned.

### Who You Are (Must-Haves): - 2+ years of ACATS experience, with hands-on industry portal usage and a strong understanding of the ACATS cycle, status progression, and industry timing requirements. - Working knowledge of NSCC / DTCC rules, FINRA Rule 11870, and standard vs. nonstandard transfer flows. - Knowledge of U.S. broker-dealer back-office operations, including DTC settlements, FOP transfers, Fund/SERV, and contra account formats across major U.S. broker-dealers. - Ability to identify documentation and processing irregularities, draw logical conclusions, and outline corrective measures. - Excellent written and verbal communication skills, with strong attention to detail and the ability to work both independently and collaboratively in a remote, fast-paced environment with hard daily cutoffs. - Basic knowledge of SQL, Metabase, or similar query tools, and comfort navigating internal tools, industry portals, ticketing systems, and Google/Microsoft document solutions. - Ability to adapt to an evolving regulatory landscape and contribute to a self-clearing operational build-out, while embodying our tenets: Stay Curious, Have Empathy, Be Accountable. - Possess the SIE and Series 99 (or higher securities license), or achieve a passing result on the Series 99 within the first 180 days of employment.

### How We Take Care of You: - Competitive Salary & Stock Options. - Health Benefits. - New Hire Home-Office Setup: One-time USD $500. - Monthly Stipend: USD $150 per month via a Brex Card. Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Alpaca is a global leader in brokerage infrastructure APIs, providing access to stocks, ETFs, options, fixed income, and crypto, along with embeddable finance solutions like tokenization and securities lending. It serves retail traders, institutional investors, app developers, and fintech companies worldwide through its API-first platform. The company, originally started in 2015 as a database and machine learning firm, is headquartered in San Mateo, California.