Business Account Manager

SOFTSWISS continues to grow its FinTech direction and is looking for a Business Account Manager to join the FinteqHub team. We are looking for a client-oriented and commercially minded professional who is comfortable working with payment products, data, and long-term partnerships, and who shares our culture and values.

### Key responsibilities - Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution. - Support clients’ life cycle: monitor payment stability and help optimize processes and key performance indicators. - Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance. - Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions. - Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products. - Collaborate with internal teams to resolve client needs and improve the overall service. - Track trends and changes in the payment industry and use this knowledge to advise clients. - Maintain client documentation and reporting, and track account status and action items.

### Required Experience - 2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring. - Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles. - Strong communication and presentation skills; ability to work with multiple stakeholders. - Analytical mindset and experience working with payment statistics and performance metrics. - Ability to manage multiple clients in a fast-paced environment. - Proactive, results-driven, with a high standard of customer service. ### Nice to have - Experience with international clients and cross-border payments. - Experience with CRM systems and analytics tools. - Additional foreign languages.

### Main Advantages - Private health insurance - Sports benefits - Comprehensive Mental Health Program - Free English lessons (online) - Local language courses - Paid time off - Maternity leave support - Referral program rewards - Upskilling, internal workshops, and participation in professional conferences and corporate events

SOFTSWISS is a company providing software solutions and services for the iGaming industry, including cybersecurity protections for their ecosystem. They develop and maintain platforms that require security monitoring, incident response, and governance to ensure stability and compliance. The company is actively expanding its security team with roles like Incident Response Analysts.