Call Center Agent (German language)
igamingsupport
4.4
AI Score
The vacancy has clear tasks but lacks compensation details and company information.
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Job description
International iGaming project is looking for a German-speaking Call Center Agent for customer retention.
Responsibilities
• Outgoing calls to a warm client base to prevent churn.
• Offering personalized conditions, bonuses, and resolving player issues.
• Handling complaints and turning negativity into positivity.
• Keeping interaction history in CRM.
Requirements
• Experience in call centers or sales for at least 1 year (iGaming background is a huge plus).
• German language at B2+ level (mandatory).
• Russian or English language at B2 for internal communications.
• Willingness to work evening/night shifts: from 15:00 to 23:00 or from 19:00 to 04:00 (GMT+3).
Conditions
• 100% remote work format.
• DMS package and compensation for sports, English, or training expenses.
• Bonuses for referrals and gifts for personal celebrations.
• No micromanagement and a transparent development tracker.
About iGaming
iGaming Business is a B2B media and information company focused on the regulated online gambling industry. It publishes news, analysis, research, data, and insights for senior leaders in gaming, and also covers events and intelligence for the sector.