The vacancy provides clear responsibilities and requirements but lacks compensation details and company links.
Job description
The Client Operations team at Copper sits at the heart of the company, acting as the frontline for client engagement, technical support, and operational excellence. The team collaborates closely with Product, Engineering, Compliance, and Commercial to resolve queries and improve the client experience.
Responsibilities
- Provide technical support to institutional clients, addressing queries and troubleshooting issues.
- Take ownership of incoming queries and manage client expectations.
- Collaborate with internal stakeholders to resolve client queries.
- Gather client feedback and relay it to product development teams.
- Stay updated with industry trends and market developments.
Requirements
- Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry.
- Understanding of cryptocurrency technology, blockchain, and digital assets.
- Exceptional communication and interpersonal skills.
- Problem-solving mindset and ability to troubleshoot technical issues.
- Detail-oriented and organized with excellent project management skills.
Conditions
- Work on a shift pattern, 5 out of 7 days, including weekends.
- Operate within a 24/7 model to support a global financial ecosystem.
About Copper.co
Copper.co is a digital asset technology company that provides custody, trading, settlement, and prime brokerage solutions for institutional investors in cryptoassets. It uses Multi-Party Computation (MPC) technology for secure custody and supports collateral management and staking. The firm is headquartered in London and serves the institutional digital asset market.