Client Success Lead

Sherlock exists to help secure the future of Web3. We work with protocol teams building systems that will hold real value, move real capital, and carry real risk. The work matters because security failures in this industry are not abstract. When things break, users lose money, teams lose trust, and years of work can unravel fast. Sherlock was built around the belief that security should be treated as an ongoing responsibility, not a box to check once before launch.

### What You’ll Do - Own day-to-day relationships with active Sherlock clients and serve as their main point of contact across engagements. - Help keep communication clear, timelines and expectations aligned, and the overall client experience high quality from start to finish. - Stay close to accounts as work progresses, spot potential issues early, help coordinate internally when something needs attention, and make sure nothing important slips through the cracks. - Help clients feel informed, supported, and confident in working with Sherlock. - Play a major role in long-term retention by understanding where each client is in their security journey and identifying opportunities for continued collaboration.

### What We’re Looking For - Experience in client success, account management, partnerships, or another relationship-owning role, ideally in a technical environment. - Highly organized, proactive, and strong in written communication. - Comfortable managing important relationships directly and speaking with both technical and non-technical stakeholders. - Familiarity with Web3, blockchain development, security, or AI products is strongly preferred. - Good judgment, high ownership, and the ability to keep clients informed and confident without making things noisy or confusing.

The Sherlock Company streamlines creative operations for major global brands, offering workflow automation, digital asset management, and campaign creation tools. They provide services including video production, localization, project management, and brand quality control for large-scale marketing campaigns.