Client Success Manager

Bitcoin Suisse is the Swiss crypto-native pioneer and trusted gateway to crypto asset investing. As the leading crypto financial service provider in Switzerland, we operate across the most relevant crypto exchanges and provide brokerage, custody, staking and other crypto-related services at the forefront of technical innovation. We are as dedicated to our clients as we are passionate about cryptocurrencies and the underlying blockchain technology. We make things happen and have helped to shape the crypto and blockchain ecosystem in Switzerland as a driving force in the development of the ‘Crypto Valley’. Bitcoin Suisse is headquartered in Zug with offices in Copenhagen, Vaduz and Bratislava and targets (ultra-) high-net-worth private individuals and institutional clients.

- Establishing and maintaining trusting long-term relationships with our existing and potential clients in the respective client segments (Institutional, U/HNWI, EAM & Family Offices) - Conducting sales and consulting in the field of crypto-financial services such as brokerage, trading, custody, lending and staking - Recognizing potential growth areas and expanding the client portfolio - Developing and executing the business strategy for the specific client segment, which involves activities such as sales campaigns, client events, and other business development efforts - Initiating and leading client outreach efforts, focusing on product sales and increasing upselling opportunities to targeted clients - Providing high quality support services to meet the needs, goals and expectations of our clients and prospects, including gathering feedback and market intelligence to help further develop the services portfolio - Being responsible for handling and onboarding prospects in close coordination with Legal & Compliance ensuring an efficient and smooth due diligence process - Participating in various (crypto)-finance related events

- Bachelor’s degree or further education in Banking, Finance or Business Administration - Ideally, you have already established a client network within the relevant segment and have the potential to further build and grow your own client book - Solid understanding of Compliance functions and Swiss AML regulations is a must - Motivated, dedicated and responsible personality with strong team-player attitude and the ability to work under pressure - You have a passion for excellence, change and effectiveness - Excellent verbal and written language skills in German and English, other languages are an advantage

- Expertise: Work with crypto native experts - Culture: Positive and supportive team culture that relies on common goals, ambitions and values - Activities: Regular team events and activities - Ownership: High level of autonomy and responsibility - Crypto Salary: Option to get a part of your salary in Bitcoin and/or Ether - Workation: Enjoy the flexibility of working across designated EU countries, with up to 10 days a year to combine work and travel

Bitcoin Suisse is the leading Swiss premium crypto finance service provider, offering brokerage, trading, custody, staking, lending, and other crypto-financial services to private and institutional clients. Pioneering in the Swiss 'Crypto Valley' with over a decade of expertise, it manages over CHF 6 billion in crypto assets under custody and ranks among top global staking operators.