Client Support Analyst

At Ripple, we’re building a world where value moves like information does today. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world.

- Be the front line for our clients and a trusted partner across the business. - Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions. - Manage and prioritize incoming requests to hit SLAs without sacrificing quality. - Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering. - Spot patterns in client issues and turn them into actionable insights.

- Experience in B2B technical support, ideally in a SaaS environment. - Comfortable navigating APIs, bank connectivity, and payment formats. - Strong troubleshooting skills and working knowledge of SQL and reporting tools. - Familiarity with treasury, banking, or accounting concepts is a plus.

- Competitive salary, bonuses, and equity. - Comprehensive benefits covering physical and mental healthcare. - Generous vacation policy and industry-leading parental leave policies. - In-office collaboration for moments that matter. - Catered lunches and fully-stocked kitchens.

Ripple is the leading provider of crypto solutions for businesses, enabling faster, more transparent, and cost-effective financial services through enterprise blockchain technology. Their products include payments, digital asset custody, stablecoin, and web3 developer tooling, used by hundreds of customers across 50+ countries to improve the global financial system.