Community Manager

BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses.

### Responsibilities - **Daily Community Management**: Monitor and maintain order in the community. Respond to common user questions and provide basic support. Share announcements, event updates, and rule changes as directed. - **Community Content Planning**: Plan and execute interactive campaigns such as weekly topics, Q&A sessions, or AMAs. Gather and organize user feedback to make community content more engaging. - **User Data Monitoring and Analysis**: Track community activity, growth trends, and engagement levels. Provide actionable suggestions based on data analysis to improve community operations. - **Crisis Handling**: Quickly address and resolve disputes or emergencies within the community. Manage user complaints and handle basic technical support requests. - **Platform Management**: Optimize Telegram and Discord settings, including permission management, bot configurations, and channel organization. Monitor bot functionality to ensure smooth group and server operations.

### Requirements - Strong understanding of community platforms, particularly Telegram and Discord - Excellent communication and problem-solving skills - Proactive and organized, with the ability to multitask in a fast-paced environment - Basic data analysis skills to monitor user activity and engagement - Prior experience in community management or related roles is a plus

### Perks & Benefits - Competitive total compensation package - Various team building programs and company events - Comprehensive healthcare schemes for employees and dependants - And many more!

BTSE is a global blockchain technology company operating a digital asset exchange for trading over 150 cryptocurrencies, including spot and perpetual futures with high trading volume. It also provides payments solutions supporting fiat and crypto for over 50 currencies, and enterprise infrastructure like white-label exchanges and wallets. The platform serves retail traders, institutions, and businesses, bridging traditional finance and digital assets.