Community Manager

Fantim is looking for a Community Manager to enhance community engagement and retention. This role emphasizes live interactions and online communication. - Focus on live and online community interactions - Engage and retain community members - Work closely with event managers and marketing - Analyze engagement and retention metrics

As a Community Manager, you will be responsible for: - Onboarding newcomers at events - Maintaining contact with regular members - Ensuring a friendly atmosphere at events - Collecting feedback and identifying issues - Managing loyalty programs and rewards - Engaging with community opinion leaders - Developing communication scripts and standards - Conducting basic analytics on engagement and retention

We are looking for candidates who: - Enjoy live communication and engaging with people - Can connect with both newcomers and regulars - Maintain a friendly yet professional demeanor - Notice details and identify disengaged members - Systematize communication processes - Work well in a team and understand responsibilities Preferred qualifications include: - Experience in community management, customer service, HR, sales, or moderation - Experience with offline projects or events - Skills in facilitation, moderation, and conflict resolution - Understanding of loyalty and retention mechanics

We offer: - Remote work with event attendance - Flexible schedule based on workload - Salary based on experience (fixed + performance bonuses) - Opportunities for professional growth and brand development