The vacancy is well-structured and informative, providing clarity on responsibilities, compensation, and company background.
Job description
We invite you to contribute into shaping the future of digital banking in the Complaint Management & Prevention Department – a business unit that connects our customers, market regulators and internal stakeholders on the exciting journey of creating compliant and seamless services that our Users love.
Responsibilities
- Co-manage the team of associates and analysts handling customer complaints for the German market.
- Support other market teams in ensuring compliant resolutions.
- Act as a primary contact for German-speaking authorities and external dispute resolution bodies.
- Prepare audit-ready documentation for complaints processes.
- Lead initiatives to tackle root causes of complaints and improve processes.
- Provide expertise on German consumer and banking regulations.
- Mentor complaints analysts in German-language handling.
- Monitor KPIs and SLAs, identifying risks and inefficiencies.
Requirements
- Fluency in German and English; Spanish, Italian or French is a plus.
- University degree in law or strong career track in related fields.
- Several years of experience in complaints handling or legal operations in banking or financial services.
- Experience with financial regulators is a strong plus.
- Strong analytical mindset and excellent writing skills in German.
- Ability to improve operational processes and use CRM tools like Salesforce.
Conditions
- Full-time employment with relocation to Spain.
- Salary range: $30,250 – $46,750 USD.
- Opportunity to work in a motivated, international team.
About N26
N26 is a digital banking company providing secure and compliant banking services focused on customer identity verification, proactive risk management, and seamless customer support to enable frictionless experiences and sustainable growth. They operate in the Banking Foundations domain with tech teams building microservice architectures in Java and Kotlin using Spring Boot. Current openings include Backend Engineer roles in their Tech - Customer Risk Lifecycle department.
