The vacancy is well-structured with clear expectations and compensation details, making it appealing to qualified applicants.
Job description
Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”
Responsibilities
- Own and deepen relationships with a portfolio of Coinbase's highest-value customers.
- Lead resolution of complex, escalated customer issues by partnering cross-functionally.
- Serve as a top-tier escalation point for specialized issues.
- Drive customer onboarding and product adoption.
- Partner with CX leadership to identify trends and shape process improvements.
- Mentor and support junior Concierge agents.
Requirements
- 4+ years of experience in customer success, account management, or high-touch client advisory roles.
- Familiarity with derivatives and prior experience in financial services.
- Proven ability to manage a portfolio of high-value client relationships.
- Currently holds or has previously held a CMS 6A license.
- Proven track record of resolving complex customer issues.
- Proficiency with CRM and support tooling.
- Professional fluency in both Mandarin and Cantonese.
Conditions
- Target annual base salary: $52K-$88K.
- Total compensation may include equity and bonus eligibility and benefits (medical, dental, vision).
About Coinbase
Coinbase Global, Inc. is an American cryptocurrency exchange platform that enables users to buy, sell, trade, store, stake, and transfer cryptocurrencies like Bitcoin and Ethereum. It serves over 100 million users worldwide, operates in more than 100 countries, and provides infrastructure for onchain activities while advocating for crypto regulations.