Customer Care Advisor

Circle (NYSE: CRCL) is one of the world’s leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle’s platform includes the world’s largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Circle is committed to visibility and stability, expanding into strong jurisdictions. Speed and efficiency are motivators for success, and employees live by company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. The company offers a flexible work environment where new ideas are encouraged and everyone is a stakeholder.

- Engage with customers to resolve support tickets. - Craft well-written, tailored communications. - Collaborate with Partner Managers, Business Development, Compliance, Treasury, Product, and Engineering to diagnose and solve problems. - Establish, document, and refine operational processes with a focus on continuous improvement and cross-training. - Validate and complete escalation requests. - Handle customer calls for escalation. - Involve in Incident Management to triage and communicate customer impact. - Proactively identify opportunities to develop solutions. - Provide coverage through "on-call" shifts as needed to support the global support model. - Actively participate and contribute to department OKRs and meeting defined Service Level Agreements.

- 3+ years of prior experience working in a fast paced global support team. - A talent for writing and a skill for communicating complex problems clearly. - Deep care about the customer experience. - Highly motivated and caring person with a passion for learning. - Enjoyment of solving open-ended problems in a timely manner. - Working knowledge of ticket support systems such as Salesforce. - Familiarity with generative AI models (ChatGPT, Gemini, etc.) and prompt development. - Experience with data analytics tools for troubleshooting problems preferred. - Experience in financial services or payments businesses. - Experience contributing to departmental processes and procedures. - Highly articulate with the ability to manage customer friction during live calls. - Multilingual skills preferred. - Availability to work on weekends and holidays as required.

Circle is a global financial technology company that issues stablecoins (USDC and EURC) and provides a full-stack platform for digital payments and blockchain infrastructure. The company enables businesses and financial institutions to integrate digital currencies and public blockchains for payments, commerce, and financial applications worldwide.