Customer Delivery Lead

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

### Key Responsibilities: - Act as the primary contact for customers regarding all service-related topics - Build and maintain strong, trust-based relationships with customers and stakeholders - Align priorities within the squad and manage backlog, workload, and delivery progress - Ensure delivery in line with SLA, SOW, and contractual agreements - Proactively communicate on service performance, risks, and issues - Monitor customer satisfaction and manage escalations in coordination with stakeholders - Review time registrations and support financial follow-up and invoicing - Monitor and manage customer profitability, ensuring alignment between effort and contract - Coordinate with internal teams, partners, and international delivery hubs

### What You Bring: - Bachelor’s degree in Information Technology, Computer Science, Business Administration, HR or a related field. - Fluent in Polish and English - Experience in service delivery / AMS / IT service management - Experience in project or delivery management - Strong understanding of customer relationship management and governance - Excellent communication and stakeholder management skills - Ability to prioritize, manage workload, and operate in a dynamic environment

### Key Advantages: - Experience with SAP HCM solutions (preferably in AMS environments) - Knowledge of Agile / Lean ways of working - Experience working with distributed (onshore/offshore) teams - Understanding of SLA/KPI management and financial tracking

SD Worx is an international provider of HR and payroll services, with more than 75 years of experience. It offers roles across HR, payroll, IT, sales, customer solutions, and support, indicating a business focused on workforce management and related services.