The vacancy provides a solid overview of tasks and expectations but lacks details on compensation and tech stack.
Job description
Brale is the infrastructure layer behind programmable money. We help fintechs and platforms launch and run compliant stablecoin programs—fast, multi-chain, and enterprise-ready.
Responsibilities
• Monitor and triage customer support tickets in Pylon (roughly 10–20 per day)
• Investigate pending/failed transactions across internal tooling: identify where they’re stuck, why, and what next steps are needed; escalate with clear context when required
• Guide customers to the right resources and documentation
• Create and maintain runbooks and internal documentation so the team can move faster
• Surface patterns and flag recurring issues to help improve customers’ experience with Brale and internal teams’ experience supporting customers
Requirements
### Required
• Some form of customer-facing experience: restaurant, retail, call center, IT helpdesk, or anything where you’ve had to actually help people
• Empathy for customers and a sense of ownership when something goes wrong
• Willingness to roll up your sleeves, learn new tools, and figure things out
• Comfort operating in a fast-moving environment where processes are evolving and changing
### Nice to have
• Genuine curiosity about fintech, Web3, or programmable money (or excitement to learn)
• Background or coursework in Web3, crypto, or financial technology
Conditions
• Fully remote is welcome. If you’re in the Des Moines area, there’s an option to work from the office, but this is optional.
• This is a 3 month paid internship.
About Brale
Brale is a stablecoin issuance platform that enables institutions and businesses to create, launch, and manage regulated, fiat-backed stablecoins. It provides an end-to-end solution combining custody, mint/burn mechanisms, fiat onramps/offramps, reserve management, and regulatory compliance. The platform removes technical, regulatory, and operational complexities for stablecoin-enabled products.