The vacancy provides clear responsibilities and compensation, but lacks detail on tech stack and company links.
Job description
MoonPay is a unified payments platform for digital currency, aiming to onboard the world to the decentralized economy. We make it easy for anyone to buy, sell, swap, and pay in digital currencies, simplifying the process for mainstream adoption. Trusted by over 30 million customers, we collaborate with innovative brands to build secure, scalable solutions for a blockchain-powered future.
Responsibilities
- Provide timely, high-quality support to MoonPay customers and partners across multiple channels.
- Investigate customer issues, identify root causes, and resolve problems.
- Meet performance KPIs including CSAT, QA scores, and productivity targets.
- Accurately document customer interactions and case details.
- Collaborate with internal teams to resolve escalations and operational issues.
- Identify recurring customer issues and share insights to improve support workflows.
Requirements
- 1+ years of experience in Customer Support, Customer Success, or Operations roles.
- Experience in fast-paced environments such as FinTech, Crypto, Web3, or Consumer Technology preferred.
- Strong written communication skills.
- Highly organized and detail-oriented.
- Comfortable learning new tools and systems quickly.
Conditions
- Remote work pattern.
- 6-month fixed-term contract with potential for permanent role.
- Salary range: $68K-$112K.
About MoonPay
MoonPay is the leading Web3 infrastructure company that onboards the world to Web3 by providing end-to-end solutions for crypto payments, enterprise-scale smart contract development, and digital asset management. They enable easy handling of crypto payments, powerful smart contracts for businesses, and digital asset management, powering Web3 experiences for iconic brands. Their engineering teams focus on areas like crypto/payments, KYC, core product, DeFi trading, on-chain asset delivery, and monetization.