Customer Operations Analyst (SA - 6 month FTC)

MoonPay is a unified payments platform for digital currency, aiming to onboard the world to the decentralized economy. We make it easy for anyone to buy, sell, swap, and pay in digital currencies, powering the entire flow between fiat and crypto with compliance, identity checks, fraud prevention, and settlement built in. Trusted by over 30 million customers and over 500 ecosystem partners, our platform drives mainstream crypto adoption worldwide.

- Provide timely, high-quality support to MoonPay customers and partners across multiple channels. - Investigate customer issues, identify root causes, and resolve problems. - Meet performance KPIs including CSAT, QA scores, and productivity targets. - Accurately document customer interactions and case details. - Collaborate with internal teams to resolve escalations and operational issues. - Identify recurring customer issues and share insights to improve support workflows.

- 1+ years of experience in Customer Support, Customer Success, or Operations roles. - Experience in fast-paced environments such as FinTech, Crypto, Web3, or Consumer Technology preferred. - Strong written communication skills. - Highly organized and detail-oriented. - Comfortable learning new tools and systems quickly.

- Remote work with the option to use the Cape Town office. - 6 month fixed-term contract with potential for permanent role. - Opportunity to shape systems for a blockchain-powered future.

MoonPay is the leading Web3 infrastructure company that onboards the world to Web3 by providing end-to-end solutions for crypto payments, enterprise-scale smart contract development, and digital asset management. They enable easy handling of crypto payments, powerful smart contracts for businesses, and digital asset management, powering Web3 experiences for iconic brands. Their engineering teams focus on areas like crypto/payments, KYC, core product, DeFi trading, on-chain asset delivery, and monetization.