Customer Service Representative - Localcoin

## ABOUT US Localcoin, founded in 2017 with headquarters in Toronto, is on a mission to simplify the process and experience of buying or selling digital currencies globally. We envision bringing digital currency to the mainstream financial market through partnerships with leading corporate and franchised retail spaces. With terminals across Canada and the APAC region, including Australia, Hong Kong, and New Zealand, Localcoin is now the fastest growing Bitcoin ATM operator in the world. At its core, Localcoin believes that everyone should be able to own cryptocurrency and have a deep understanding of blockchain technology. As a member of our rapidly growing team, you'll join a talented, dynamic group of team members who will encourage you to learn, grow, and thrive in your career every step of the way. If you're a self-starter looking to hone your skills in a startup environment that fosters innovation, transparency, and team connectivity, we look forward to hearing from you!

## WHAT YOU’LL BE DOING - Provide high-quality customer support while following company support protocols and processes - Guide and process customer inquiries in a fast-paced environment - Communicate with customers via phone, SMS, email, and online chat - Provide knowledgeable answers to questions about Localcoin products - Work with Localcoin’s internal departments to meet our customers' needs - Help resolve issues as quickly and accurately as possible - Ongoing oversight of customer transactions and assisting in remedying issues therein - Support our internal processes to ensure precision, efficiency and customer satisfaction

## WHAT WE’RE LOOKING FOR - A passion for ensuring an outstanding customer experience - Fluent in English (both verbal and written) - At least 2 years of relevant work experience in a contact centre environment (eg. customer service, sales support, tech product support or similar function) - Strong written and communication skills - Experience handling customer service requests and inquiries - Detail-oriented, organized, efficient and able to multitask - Experience working with CRM systems like Zendesk or Freshdesk, and live chat bots would be helpful - You love Cryptocurrency and Blockchain - Bilingual French-English is an asset

## WHAT YOU’LL LOVE ABOUT US - Competitive Salary & Benefits – We value and reward our team members. - RRSP Group Matching Program – We invest in your financial well-being. - Hybrid Work Environment – Enjoy flexibility while being part of a dynamic team. - Professional Development – Opportunities for learning and growth covered by Localcoin. - Team Culture & Events – Regular socials, team meetings, and collaborative workspaces. - Impactful Work – Play a key role in a growing company and make a real difference.

Localcoin operates Canada's largest Bitcoin ATM network with over 950-1,000 locations, enabling users to buy and sell cryptocurrencies like Bitcoin, Ethereum, Litecoin, Dogecoin, and others using cash or online methods such as INTERAC e-Transfer. The company has expanded internationally to Australia, New Zealand, and Hong Kong, serving over 140,000 customers through partnerships with retailers.