Customer Success Account Manager

BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech.

### Responsibilities: - Manage a portfolio of B2B customers: - Serve as the primary point of contact across your book of business. - Run strategic reviews and account planning: - Provide performance insights, roadmap alignment, and tailored recommendations. - Proactively mitigate risk: - Monitor customer engagement signals and act early to maintain account health. - Drive growth: - Identify upsell and cross-sell opportunities, working closely with Sales. - Partner cross-functionally: - Work cross-functionally with Product, Customer Support, Marketing, and Sales to align on customer priorities. - Track and measure progress: - Maintain clean records of customer objectives, engagement, and expansion opportunities.

### Requirement: - Minimum 4 years of professional experience in sales, account management, or customer-facing roles - 1–2 years specifically in Customer Success or Account Management - Strong commercial acumen and experience managing revenue-bearing accounts - Excellent communication and stakeholder management skills (executive and technical) - Highly organized, resourceful, and able to operate independently - Comfortable in a fast-paced, technical environment ### Nice to have: - Experience in the crypto or financial services industry - Proficiency in Mandarin - Familiarity with CRM and Customer Success tools like Salesforce, HubSpot, Gainsight, or Totango.

### Perks & Benefits: - Competitive total compensation package - Various team building programs and company events - Comprehensive healthcare schemes for employees and dependants - And many more! Apply and let us tell you more!

BTSE is a global blockchain technology company operating a digital asset exchange for trading over 150 cryptocurrencies, including spot and perpetual futures with high trading volume. It also provides payments solutions supporting fiat and crypto for over 50 currencies, and enterprise infrastructure like white-label exchanges and wallets. The platform serves retail traders, institutions, and businesses, bridging traditional finance and digital assets.