Customer Success Associate

**About Figure** Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We’re proud to be recognized as one of [Forbes’ Most Innovative Fintech Startups in 2025](https://www.forbes.com/lists/fintech50/) and [Fast Company’s Most Innovative Companies in Finance and Personal Finance](https://www.fastcompany.com/91269557/finance-personal-finance-most-innovative-companies-2025).

### What You’ll Do - Serve as a trusted first point of contact for prospective and existing customers across phone, chat, and email - Help customers navigate the application process, resolve blockers, and better understand our products - Build expertise in the Figure ecosystem, including HELOCs and other financial products and processes - Explain complex financial concepts in a clear, simple, customer-friendly way - Provide troubleshooting support across a range of customer and platform issues - Conduct video notary sessions with professionalism, attention to detail, and care - Complete compliance-related steps accurately and consistently - Identify trends and share ideas that improve the customer experience and support team effectiveness - Participate in training and licensing programs that expand your skill set - Contribute to a high-performing, team-oriented environment where reliability and strong execution matter

### What We Look For - 1+ year of experience in a customer-facing role - Strong verbal and written communication skills - Ability to explain complex information clearly and build trust with customers - Comfort working in a structured, fast-paced, high-volume environment - Strong attention to detail and ability to follow process accurately - Confidence learning new systems and navigating multiple technology platforms - Ability to complete required compliance training - Ability to become a licensed e-notary, including passing required background checks

### Compensation & Perks - Earn up to $71,000 a year in total compensation after the probationary period, including shift differentials and monthly bonus opportunity - Company-paid medical, dental, and vision benefits for employees and dependents on select plans - Paid holidays, PTO, and sick time - Hybrid flexibility after training - Continuing education reimbursement - Paid family leave - New Hire and Anniversary Swag - Employee Recognition Program

Figure Markets is a cryptocurrency trading platform offering zero-fee trading, crypto-backed loans up to 75% LTV, and yield opportunities through its YLDS stablecoin and real-world assets like home equity lines of credit. It provides decentralized MPC wallets for self-custody and operates 17+ trading pairs paired with USD and stablecoins. Spun out from Figure Technologies, a leading non-bank lender founded in 2018 that manages over $11.9 billion in loans, with $600 million put on-chain monthly.