Customer Success Lead

Tempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments, born from Stripe’s experience in global payments and Paradigm’s expertise in crypto tech. Tempo’s payment-first design provides a scalable, low-cost predictable backbone that meets the needs of high-volume payment use cases. Our goal is to move money reliably, cheaply, and at scale. Our north star is simplicity for users: fintechs, traditional banks, merchants, platforms, and anyone else looking to move their payments into the 21st century. We're building Tempo with design partners who are global leaders in AI, e-commerce, and financial services: Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more. We’re building the infrastructure needed to bring real, substantial economic flows onchain. Our team primarily works in-person out of our San Francisco and NYC offices. We like to move fast and swing for the fences — join us!

- Partner closely with the Partnerships team to support enterprise and ecosystem deal cycles. - Serve as a consultative design partner during pre-sales. - Help structure integration scopes, success criteria, and launch timelines. - Own the end-to-end success of Tempo's enterprise customers post-launch. - Build and manage onboarding programs. - Serve as the primary escalation point for technical and operational issues. - Establish health metrics, QBRs, and success frameworks. - Develop scalable playbooks for onboarding and partner growth. - Act as the voice of the customer internally.

- Proven experience in customer success, solutions engineering, or technical account management. - Deep familiarity with enterprise B2B sales cycles and the post-sales motion. - Comfortable operating across both business and technical stakeholders. - Experience working with developers, integration teams, or infrastructure partners is a strong plus. - Track record of building CS functions from scratch. - High EQ and a service-oriented mindset. - Scrappy and hands-on. - Proactive and anticipatory. - Clear, compelling communicator. - Energized by ambiguity and the pace of an early-stage company. - Deeply curious about payments, blockchain infrastructure, and the ecosystem being built around stable coins.

Tempo develops AI-powered time tracking, planning, and portfolio management software that integrates with Jira, enabling teams to manage projects, resources, budgets, and reporting. It serves over 30,000 global companies, from startups to enterprises like NASA and Amazon, focusing on adaptive strategic portfolio management. The company spun off in 2015 from an IT consulting firm and has an established presence in the Atlassian Marketplace.