Customer Success Lead - Lightspark

Lightspark is creating the Money Grid, modern, open financial infrastructure that makes payments accessible, affordable, and instant for businesses and users worldwide. We're challenging the status quo, updating the current system, and empowering our partners to build better solutions. Together, we're building the most advanced financial infrastructure, open, instant, and global, inspiring a future where anyone, anywhere can access the full potential of digital money.

## WHAT YOU’LL BE DOING - **End-to-End Account Ownership:** Manage a targeted portfolio of strategic accounts. Serve as the primary owner from initial onboarding and launch through ongoing expansion, deeply understanding each customer’s business roadmap. - **Drive Account Growth:** Establish and execute the expansion thesis for each customer relationship. Build compelling business cases in close collaboration with customers to ensure strong alignment, clear value, and shared conviction. - **Executive Relationship Management:** Act as the trusted first point of contact for anything touching money movement. Earn this strategic positioning by delivering substantive value and insight, rather than superficial networking. - **Product Feedback Loop:** Act as an opinionated advocate for customer needs by translating their feedback into sharp, actionable inputs for Product and Engineering. - **Strategic Business Reviews:** Design and deliver numbers-first, highly strategic business reviews that customers genuinely value and can confidently share with their own leadership teams.

## WHAT WE ARE LOOKING FOR - **Experience:** 8+ years in high impact customer success, strategic account management, or enterprise partnerships at a fast-moving, deeply technical company (ideally fintech, payments, or complex B2B SaaS). You have owned outcomes, not activities, and you can describe the difference in concrete terms. - **Data-Driven Strategy Mindset:** An analytical, systems-level thinker who relies heavily on data and financial metrics to prove value and drive customer satisfaction. - **Executive Communication:** Exceptional ability to command a room, navigate highly complex multi-stakeholder environments, and seamlessly translate deeply technical product capabilities into tangible business value. - **Technical & Product Fluency:** High comfort level collaborating with product and engineering leaders to systematically evaluate which customer requests warrant architectural changes. - **Location:** Ability to work onsite at our HQ office in **Los Angeles, CA**. - **Nice to have:** A background in payments, fintech or crypto. Experience as the first or second CS hire at a company that scaled past you. A network across fintechs, exchanges, neobanks, treasury, and remittance — the spaces our customers live in.

Lightspark is a Bitcoin-focused fintech company building software and APIs to enable instant, low-cost global payments using Bitcoin's Lightning Network and its own Layer 2 solution called Spark. It allows sending and receiving fiat, stablecoins, or bitcoin in real-time via simple developer tools. Founded by David Marcus in 2022, it raised $175 million to promote mainstream Bitcoin adoption for money transfers.