Customer Success Manager

Mindbox is the largest cloud marketing automation platform in Russia, helping over 800 companies, from Dodo Brands to M.Video, to create effective personalized marketing.

- Help clients grow revenue and achieve other business goals using Mindbox tools - Build relationships with decision-makers: agree on success metrics, negotiate the connection of new product tools, plan budgets - Manage 12-15 clients from various sectors of medium-sized businesses simultaneously - Set up automatic scenarios, segments, pop-ups in Mindbox - Train clients to work in the system - Prepare technical specifications, selecting the necessary API methods for client tasks

- Experience managing projects in a team of at least 2 people: at university, personal projects, or work - Independence in decision-making: you don't need someone to always tell you what to do - Openness to feedback from clients and colleagues, willingness to reflect and change - Focus on quality and usefulness in work - Experience working with clients/entrepreneurial experience or work in a helping profession - Interest in marketing: for example, launching ads in Yandex.Direct - Interest in IT: know what an API is, not intimidated by HTML - Experience working with clients: identifying tasks, negotiating - Experience training others: for example, teaching or working in technical support - Knowledge of A/B testing and control groups

- Work format: Office, Moscow - Salary from 115,000 to 170,000 rubles

Mindbox is a customer engagement platform with built-in marketing automation features, enabling brands to run complex omnichannel campaigns, personalized promotions, and web/mobile personalization in real-time. Founded in 2006, it has become a leading B2B SaaS service in the CIS & Eastern Europe with over $20M ARR, trusted by global companies like L’Oréal, Panasonic, and Burger King. The company is splitting its US & worldwide operations into a separate startup.