Customer Success Manager, Enterprise Accounts

Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.

- Own the success and outcomes of Truv’s largest and most complex enterprise customers. - Act as a trusted advisor to senior stakeholders across multiple lines of business. - Drive adoption and maximize utilization of Truv within large, matrixed organizations. - Lead and coordinate enterprise-level implementations spanning multiple products, use cases, and systems. - Design and deliver tailored enablement programs, training, and best practices to accelerate adoption. - Collect, analyze, and present customer data to uncover insights that inform strategy and drive measurable success. - Proactively identify and manage customer risks, engaging internal teams as needed to ensure successful outcomes. - Partner closely with Account Executives to support renewals, expansions, and upsells across enterprise accounts.

- 5+ years of Customer Success experience in SaaS technology, ideally within data, financial services, or mortgage technology. - Deep understanding of the enterprise Customer Success lifecycle and proven ability to deliver measurable client impact. - Experience leading large-scale software rollouts at Fortune 500 or financial services organizations. - Strong ability to master complex product functionality and translate technical concepts into business value for customers. - Skilled at educating, enabling, and training enterprise customers across diverse audiences. - Track record of resolving complex customer issues through effective cross-functional collaboration. - Familiarity with mortgage, consumer lending, or fintech technology and operations. - Background in a high-growth startup environment with demonstrated ability to adapt quickly, problem-solve, and scale processes.

- Fully remote - Competitive salary and equity package - Health, dental, and vision insurance - 401(k) - Flexible time off - Work with cutting-edge technology and innovative customers - Opportunity to shape the future of financial data access

Truv is a technology company providing a unified platform for real-time verification of income, employment, assets, insurance, and bank transactions using consumer-permissioned data. It serves financial organizations, lenders, and verifiers to enable faster, more affordable decisions, covering over 150 million Americans through integrations with payroll providers and employers. Founded by Kirill Klokov and Ilya Chatsviorkin, it aims to replace traditional costly verification methods.