Customer Success Manager III - Safe

Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity. With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads. Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting.

- Manage a portfolio of strategic and enterprise customer accounts - Lead onboarding and guide customers to early and ongoing value realization - Build and maintain relationships with multiple stakeholders, including executive leaders - Facilitate discovery sessions to understand complex customer needs and environments - Develop and lead Mutual Success Plans aligned to business outcomes - Lead Quarterly and Executive Business Reviews focused on value and future opportunities - Identify and qualify expansion opportunities through proactive engagement and insight - Support and guide customers through complex technical and solution-oriented challenges - Translate customer needs into solution approaches in collaboration with internal teams - Share customer insights to inform product direction and business strategy - Contribute to Customer Success processes, playbooks, and best practices

- 4+ years of experience in Customer Success, Professional Services or a related consultative role - Experience managing complex or enterprise customer accounts - Experience working with GIS and industry-specific use cases - Ability to navigate multi-stakeholder environments and build executive relationships - Strong communication skills, including presenting to technical and non-technical audiences - Experience leading customer engagements that drive measurable business outcomes - Ability to connect technical solutions to business needs

- Meaningful Work: Make a profound impact across our business, workplace and data integration product - A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support - Social Responsibility: Become part of a team that finds meaningful ways to give back - Learning & Career Development: Take advantage of an annual learning budget and training programs paid for by Safe - Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle - Work-Life Balance: Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year - Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1 - Family is important: Parental Leave Top-Up Program for new parents - Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program - An Accessible Commute: Located close to public transit, with complimentary parking and bike storage

ChainSafe (known as Safe) is a blockchain infrastructure company that develops open-source protocols and tools for Web3 ecosystems. They focus on products like safe wallets, cross-chain bridges (e.g., Axelar), file systems (e.g., Ceramic), and Ethereum light clients to enable decentralized applications and interoperability.