The vacancy provides clear tasks and compensation but lacks details on technology and company profile.
Job description
Join Wert.io as a Customer Support Agent to assist users globally, analyze data, and improve user experience in the web3 space.
Responsibilities
### What You Will Do
- Communicate with users from all over the world on a multichannel chat platform (live chats, emails, help centre content pieces)
- Timely alert the team about possible bugs or glitches in our products
- Gather user feedback and feature requests in a concise manner for the product team to use it to improve the product
- Dive deeper into the user's problems, investigate and help the team locate and fix the issues
- Detect patterns in user behaviour and analyse data to extract them and group users based on the data
- Use AI to adjust product for each group of users accordingly and set the rules for each group
- Be an advocate for the best user experience, understand the sorrows and joys of the customers and suggest ways to better their experience
- Work closely with other teams to provide insights about users’ pain points and requests to translate them into product features
- Become an expert in how smart contracts, blockchains and traditional payments work
Requirements
### What We Expect From You
- Strong analytical skills
- Talent in turning chaos into system
- An urge to learn everything about web3 to understand it on a level that helps you see the forest for the trees
- Impeccable written and fluent spoken English
- Great communication skills and empathy, understanding of cultural differences of natives of diverse countries
- You are a quick thinker who likes getting to the root of things
About Wert.io
Wert.io is a fintech startup providing fiat payment solutions for Web3 projects, including NFT onramps, checkouts, and seamless fiat-to-crypto conversions integrated into platforms like NFT marketplaces, DeFi protocols, and DAOs. It enables users to pay with traditional methods, bridging fiat and blockchain while ensuring compliance and regulatory licensing in the US and EU. Founded in 2020, Wert empowers crypto businesses to scale globally by simplifying payments.