Customer Support

Join our team as a Customer Support representative for an online casino, providing assistance to players via live chat and email.

### Responsibilities - Handle player inquiries via live chat and email in Spanish and/or English - Resolve issues related to verification (KYC), payments, bonuses, and platform functionality - Adhere to SLA for first response time and communication quality - Document recurring issues and escalate them to the product team - Participate in writing and updating the knowledge base / FAQ - Interact with payment providers regarding disputed transactions if necessary

### Requirements - At least 1 year of experience in user support within iGaming - Proficiency in English/Spanish - Strong written communication skills, ability to explain complex issues in simple terms - Stress resilience when dealing with conflict situations - Willingness to work in shifts (including evening/night shifts) - Understanding of KYC processes, payment systems, and bonus rules

### Conditions - Fully remote work format - Stable shift schedule + additional pay for night shifts - Opportunities for growth as the team scales - Competitive salary (paid in $)

Online casino operator is a generic term for the company or group behind an online casino brand, responsible for the site’s business operations and often its gaming software, licensing, and brand management. It is not a specific company name, so there is no single official profile, website, headquarters, or founding year to report.