Customer Support Representative with Mandarin or Japanese – Crypto Platform

Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more.

- Assist customers with inquiries via live chat or email, in Mandarin or Japanese and English - Ensure an efficient, accurate, and high-quality customer service experience - Be well equipped with the Bybit platform, products, and crypto-market fundamentals - Diligently manage and follow up on inquiries or complaints from current and prospective users - Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management - Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner - Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes

- Mandarin or Japanese proficiency as close to native level - Strong command of English, written and spoken - Preferably 2–4 years of customer service experience, trained in frontline operations (Live Chat & Email) - Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage - Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred - Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics - Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms - Team player, committed and self-driven - Ability to perform 5 days’ shift work, including weekends and public holidays - Willingness to work onsite during day shifts and from home during night shifts - Legal work authorisation in Malaysia is required

- Exposure to a global crypto-currency leader (Bybit) - A challenging fintech environment where accuracy, learning, and initiative are encouraged - Opportunity to develop valuable expertise in crypto-currency trading platforms and financial products - International exposure and collaboration with distributed, multicultural teams - Competitive compensation - salary range for Mandarin from 3700 RM up to 4500 RM and for Japanese from 7000 RM up to 9100 RM - Benefits aligned with experience and shift patterns - A growing project where your contribution and expertise are visible - Developed Learning & Development programs to support your growth - Commitment to diversity and fair treatment of staff

Conectys is a global BPO company founded in 2004, specializing in multilingual customer experience (CX), content moderation, trust & safety, data annotation, and workforce solutions powered by AI and human expertise. It serves industries like high-tech, retail, telecom, finance, travel, gaming, and entertainment across 10+ locations worldwide. The company delivers services in over 35 languages, 24/7, with a focus on scalable outsourcing and business transformation.