Customer Support Specialist

Founded by the co-founder of Gumtree, InvestEngine is built for modern, long-term investors. We combine market-leading automation with exceptionally low costs to make investing powerfully simple. We now have over £2.8 billion in assets under management, have more than doubled in size over the past year, and have won multiple industry awards. We have a powerful product, a fast-growing customer base, and a team obsessed with building a better investing experience.

- Supporting customers with onboarding and information requests by communicating effectively in a professional manner - Performing Account Opening and Closing processing, including ISA Transfers - Supporting other client communication channels, like our Forum and social media - Knowledgeable about our service and able to explain that to customers in a simple but accurate way - Managing workflow queues and mailboxes - Undertaking prompt and appropriate action to address complaints - Working collaboratively with departments across the business - Ensuring that all client-service-related activities are fully in compliance with the processes and procedures for the firm's AML and KYC obligations - Understanding the regulatory requirements relating to Financial Crime, Advice, Complaints, and Treating Customers Fairly

- Good command of English - Excellent communication skills, both written and oral - Ability to use own initiative and work independently - Advanced knowledge of MS Office, including Word and Excel - Procedure and controls mindset and identify improvements to processes - Experience of working with Helpdesk (we use Zendesk)

- Impact from day one — You’ll take on meaningful work from the start, tackling real challenges that drive the stability, efficiency, and growth of our business. - Room to grow — As we scale, you’ll have opportunities to expand your responsibilities, influence how we work, and help shape our long-term direction. - Transparent and open culture — We share decisions openly, keep communication channels clear, and encourage collaboration across every part of the business. - Supportive, high-calibre team — Work alongside talented professionals who are experts in their fields — smart, driven, and generous with their knowledge.

InvestEngine is an award-winning, industry-leading investment platform that champions the use of exchange-traded funds (ETFs) to make long-term investing accessible, low-cost, and beneficial for everyone as part of their financial strategy. The company builds investment products and manages an investment management service aimed at democratizing access to markets.