Customer Support Technical Manager

Join our team as a Customer Support Technical Manager in the iGaming industry. This remote position offers opportunities for career growth and development. - Work remotely in a dynamic and growing industry. - Engage with a diverse team of professionals. - Utilize your skills in LiveChat and HelpDesk. - Develop and maintain bots. - Contribute to a supportive and innovative work environment.

As a Customer Support Technical Manager, you will: - Lead and manage customer support operations. - Ensure high-quality service delivery. - Implement and optimize support processes. - Develop and maintain support bots. - Collaborate with cross-functional teams. - Monitor and report on support metrics.

We are looking for candidates with: - At least 1 year of experience in QA, CS Shift-Lead, or Technical Support Management. - Experience in the iGaming industry is a strong advantage. - Proficiency in Russian and English (B2+ level). - Skills in LiveChat and HelpDesk. - Understanding of API principles. - Experience in bot development and maintenance. - Attention to detail and structured thinking. - Strong organizational and self-management skills.

Our offer includes: - Remote work flexibility. - Opportunities for career growth in the iGaming sector. - A supportive and innovative work environment. - Collaboration with a diverse team. - Competitive compensation package.