DEX Customer Service Specialist

BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

- Provide timely, professional, and friendly bilingual support (Chinese/English) to global users through multiple channels. - Analyse and resolve common user issues during transactions, including transaction failures, insufficient Gas fees, slippage settings, and authorisations. - Guide users to check transaction status via blockchain explorers and troubleshoot problems like undelivered assets. - Offer clear instructions on platform features, liquidity mining, staking, and other related operations. - Deliver security education to users, such as identifying and warning against phishing websites, fake customer service, and "counterfeit token" scams. - Accurately record, track, and report bugs, product suggestions, and community sentiment provided by users. - Collaborate closely with product and development teams to translate user feedback into motivation for product optimisation. - Assist in maintaining and updating the official knowledge base and FAQ to enhance users' ability to resolve issues independently.

- Proficient in both Chinese and English, with excellent written and verbal communication skills. - Strong interest in blockchain and Web3, along with basic understanding of core concepts of major public chains like Ethereum. - At least 1 year of customer service experience, or exceptional empathy, patience, and problem-solving abilities. - Ability to quickly learn new technologies and work efficiently in a fast-paced, remote environment. - Strong sense of responsibility and teamwork spirit.

- Join an international and diversified team - Great career development in a fast-growing company - Be part of the future of finance technology and achieve meaningful goals - Competitive market salary and fully remote/work-from-home flexibility - Flexibility to observe your local holiday calendar, alongside additional benefits

BingX is a leading global cryptocurrency exchange and Web3 AI company founded in 2018, offering spot trading, derivatives, futures, copy trading, grid trading, and social trading features to over 40 million users worldwide. It serves as the official crypto exchange partner of Chelsea FC and Scuderia Ferrari HP, ranks among the top 5 crypto derivatives platforms, and provides 1,000+ spot pairs and 300+ futures across 140+ public chains, backed by a $150M Shield Fund and 100% Proof of Reserves.