The vacancy provides clear tasks and requirements but lacks salary details and direct company links.
Job description
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world's largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Responsibilities
- Own the technical leadership to enable the customer teams across GCS
- Develop training material to address trends in customer issues and engineer skill gaps
- Deliver technical training and/or train SMEs to lead training sessions
- Set strategy and direction for reflecting customer voice and product use cases back into the product teams
- Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency
Requirements
- 8+ years of support and networking experience as an SME specializing primarily in Zero Trust Security and Cyber Security technologies
- Expertise in networking, cloud security, and performance management
- Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations
- Experience developing new processes, tools, or product features to improve troubleshooting efficiency
Conditions
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more
About Zscaler
Zscaler is a cybersecurity company that provides a cloud-native Zero Trust Exchange platform to protect enterprises from cyberattacks and data loss by securely connecting users, devices, and applications anywhere. It serves thousands of customers, including 40% of Fortune 500 companies, and accelerates digital transformation for agility, efficiency, resilience, and security.