All vacancies
Coinbase

Engineering Manager - Customer Experience AI

Coinbase · remote · middle · full-time · $142000–$238000 USD
aicryptotech AIMLLarge Language ModelsGolangAWSKubernetes
8.5
AI Score
The vacancy is well-structured with clear responsibilities and requirements, though some areas could use more detail.
Job description
Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” The CXAI Engineering team is part of Coinbase’s Consumer Engagement and Experience (CEE) organization, focused on transforming how customers interact with crypto support.
Responsibilities
- Lead AI Strategy & Execution: Drive the roadmap for our conversational AI stack. - Orchestrate the AI Ecosystem: Oversee the integration of third-party AI solutions. - Build Evaluation & Guardrails: Establish rigorous AI evaluation frameworks. - Agentic Automation: Build secure pathways for AI agents to perform complex tasks. - Drive Technical Architecture: Define how we handle vector databases and prompt engineering. - Operational Excellence: Own the reliability of AI services.
Requirements
- 8+ years of software engineering experience, with 2+ years leading high-performing teams. - Hands-on AI/ML Leadership: Proven experience shipping products powered by LLMs. - Systems Thinking: Experience building RAG pipelines. - Platform Mindset: Built scalable, distributed systems. - Evaluation Obsessed: Experience with quantitative evaluation frameworks. - Security & Safety First: Deep understanding of AI guardrails.
Conditions
- Competitive salary range: $142K-$238K. - Total compensation may include equity and bonus eligibility. - Benefits include medical, dental, and vision.
About Coinbase
Coinbase Global, Inc. is an American cryptocurrency exchange platform that enables users to buy, sell, trade, store, stake, and transfer cryptocurrencies like Bitcoin and Ethereum. It serves over 100 million users worldwide, operates in more than 100 countries, and provides infrastructure for onchain activities while advocating for crypto regulations.
Crypto · 1000+ · San Francisco, California, United States · Founded 2012 · https://www.coinbase.com/careers/positions/7773776?gh_jid=7773776
Apply to this role