The vacancy is well-detailed with clear compensation and requirements, but lacks explicit KPIs and company links.
Job description
Zscaler accelerates digital transformation by protecting customers from cyberattacks and data loss through its cloud native Zero Trust Exchange platform. The company values transparency, collaboration, and high-impact work, fostering an inclusive environment that emphasizes customer obsession and accountability.
Responsibilities
- Own and resolve high-severity technical escalations.
- Troubleshoot and resolve complex issues across Zscaler services.
- Investigate scenarios related to AI model security and data protection.
- Perform detailed analysis to identify root causes and validate fixes.
- Collaborate with Engineering, Cloud Ops, and Product Management.
Requirements
- 4–10 years of technical support or escalation engineering experience.
- Strong understanding of AI model security and data governance.
- Proficiency with APIs, JSON, Linux CLI, and cloud-based systems.
- Exposure to cloud platforms like AWS, GCP, or Azure.
Conditions
- Comprehensive health plans.
- Time off for vacation and sick leave.
- Parental leave options.
- Retirement plans.
- Education reimbursement.
- In-office perks.
About Zscaler
Zscaler is a cybersecurity company that provides a cloud-native Zero Trust Exchange platform to protect enterprises from cyberattacks and data loss by securely connecting users, devices, and applications anywhere. It serves thousands of customers, including 40% of Fortune 500 companies, and accelerates digital transformation for agility, efficiency, resilience, and security.