Field Operations Contractor

### About Blackbird Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers. Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry. ### About Our Team At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees. We have **passion for our product** – committed to our mission and instinctively think like and go the extra mile for our customers. We are **elite performers** – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We **make others better** – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission.

- Coordinate on-site installations and onboarding for new restaurant partners - Set up hardware and software according to site-specific requirements - Train/retrain front-of-house staff and management on product usage and best practices - Act as a trusted point of contact for operators during and after launch - Troubleshoot issues in real-time and relay insights to the internal team - Help maintain momentum post-launch to ensure product adoption and partner satisfaction

- Experience in or closely with the hospitality industry (restaurants, tech vendors, POS providers, etc.) - Tech-savvy and a quick study—comfortable picking up new systems to support partner setup, troubleshooting, and account management - Organized, hands-on, and not afraid to roll up your sleeves - Strong communicator who can build quick rapport with operators and staff - Flexible availability and can adapt to changing field needs (some early mornings/evenings) - Located in the Hamptons with reliable transportation (car) - Own a MacBook Pro

- $25-$30/hour based on experience - 20-30 hours per week - Contract-based, with potential for continued engagement depending on performance and market growth

Blackbird Labs is a loyalty and membership platform for restaurants that combines payments, loyalty rewards, and blockchain technology to strengthen direct connections between restaurants and their guests. The company offers a customizable loyalty programming platform and consumer app that enables restaurants to grow repeat business while providing diners with a unified wallet to manage memberships and rewards across multiple restaurants.