The vacancy provides clear responsibilities and requirements but lacks salary details and company links.
Job description
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we leverage the world's largest security data lake to power our cloud-native Zero Trust Exchange platform, protecting customers from cyberattacks and data loss.
Responsibilities
- Represent customer needs to post-sales support teams and stakeholders.
- Monitor day-to-day Focal Support workflows.
- Track SLA adherence and service commitments.
- Partner with Support Engineers and customers.
- Lead customer onboarding into Focal services.
Requirements
- Bachelor's degree with 8+ years of professional experience.
- Working knowledge of SLAs, ticket lifecycle management, and support metrics.
- Strong ability to coordinate across technical teams.
- Proficiency with support tooling, such as Salesforce Service Cloud.
Conditions
- Various health plans.
- Time off plans for vacation and sick time.
- Parental leave options.
- Retirement options.
- Education reimbursement.
- In-office perks.
About Zscaler
Zscaler is a cybersecurity company that provides a cloud-native Zero Trust Exchange platform to protect enterprises from cyberattacks and data loss by securely connecting users, devices, and applications anywhere. It serves thousands of customers, including 40% of Fortune 500 companies, and accelerates digital transformation for agility, efficiency, resilience, and security.