Head of Affiliate Support

Looking for a Head of Affiliate Support in the iGaming industry. Responsibilities include supporting affiliate partners, managing incoming requests, and ensuring service quality.

### Responsibilities - Support affiliate partners - Process and coordinate incoming requests via CRM and ticket systems - Monitor SLA compliance and timely resolution of inquiries - Escalate complex cases and coordinate their resolution with internal teams - Conduct onboarding for new partners and support during the launch phase - Monitor service quality and identify areas for improvement

### Requirements - Experience in a similar position - Experience in the iGaming industry - Ability to work effectively in a multitasking environment - High level of responsibility and attention to detail - Upper-Intermediate English level

### Conditions - Remote work format - Competitive salary - Full-time: Monday–Friday, from 10:00 to 19:00 - Timely payments twice a month - Work in a team of professionals and participate in the development of a key business area

iGaming Business is a B2B media and information company focused on the regulated online gambling industry. It publishes news, analysis, research, data, and insights for senior leaders in gaming, and also covers events and intelligence for the sector.