Head of Fraud Strategy & Ops

Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet. Why? Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many. What we do MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship. Proven at scale Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day. We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable. But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be. If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background. Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.

Lead operational teams across: - **Fraud Operations:** Successfully lead, manage, and scale the team to deliver high-quality fraud reviews and real-time risk mitigation across all typologies. - **Fraud Investigations:** Lead the company-wide response to complex fraud rings and high-stakes threats, ensuring deep-dive analysis is converted into proactive platform defense. - **Dispute Operations:** Manage the end-to-end dispute lifecycle to maximize recovery and ensure strict adherence to global card network and banking scheme compliance thresholds. - **Brand Risk:** Protect MoonPay’s reputation by monitoring and mitigating threats from scam associations, platform abuse, and high-visibility fraud vectors. - **Incident Management:** Direct company-wide responses to fraud attacks and high-priority incidents, coordinating across multi-functional teams to ensure rapid containment and resolution. - **Strategic Team Partnership:** Act as a core partner to the Product, Engineering, Compliance, Data, and Payments teams to embed "Safety by Design" into the product development lifecycle and ensure technical roadmaps reflect the stakes of platform integrity. - **Steer AI-First Strategy:** Leverage AI and machine learning to improve every stage of the fraud lifecycle—from predictive detection to using LLMs for automated investigative support and decision-making. - **Establish Automated Containment:** Define the requirements for AI-driven risk-engine logic that triggers automated "kill-switches" and dynamic limits to contain threats in sub-second intervals. - **Direct Policies, Rules & Operational Excellence:** Create and scale high-velocity rule sets for Identity (KYC), Authentication (ATO), and Payment movement, establishing the standards that bridge high-level policy with global execution. - **Optimize Operational Health (Ops P&L):** Manage the unit economics of safety by tracking and optimizing cost-per-decision across the vendor and workforce stack, balancing tool costs against unrecovered fraud losses. - **Manage the MoonPay Fraud Partner Program:** Manage fraud risk across our global partner ecosystem and support a collaborative fraud intelligence network to protect the broader Web3 space. - **Steer Managed Services (BPO):** Direct external service providers to scale execution work, ensuring rigorous quality calibration and optimized unit economics across all remote teams.

About You 🙋: You are a directional leader who scales safety through technology and disciplined partner management. You understand how to leverage AI to improve precision and speed, and you take relentless ownership of platform outcomes across a diverse product suite. - **Leadership Experience:** Proven track record of leading Trust & Safety or Fraud functions in high-growth fintech or crypto companies. - **Scaling & BPO Mastery:** Extensive experience managing multi-tiered teams and scaling operations via external Managed Service Providers. - **Partner Program Management:** Experience managing fraud across B2B partners and participating in global fraud intelligence networks. - **Strategic AI Leverage:** Demonstrated ability to use AI/ML insights to improve operational performance and automate complex workflows. - **Cross-Functional Collaboration:** Experience working as a primary stakeholder alongside Product, Engineering, Data, Payments, and Compliance teams. - **Domain Expertise:** Strong understanding of identity verification, payment risk (ACH, Card, Open Banking), and blockchain forensics.

MoonPay is the leading Web3 infrastructure company that onboards the world to Web3 by providing end-to-end solutions for crypto payments, enterprise-scale smart contract development, and digital asset management. They enable easy handling of crypto payments, powerful smart contracts for businesses, and digital asset management, powering Web3 experiences for iconic brands. Their engineering teams focus on areas like crypto/payments, KYC, core product, DeFi trading, on-chain asset delivery, and monetization.