Head of Project Operations

SOFTSWISS is hiring a Head of Project Operations to lead the coordination and execution of strategic launch projects across multiple markets. In this role, you will drive cross-functional operational processes, ensure launch readiness across all business streams, and support projects through launch and stabilization phases in a fast-paced iGaming environment.

### Key responsibilities - Lead and coordinate end-to-end launch processes for new projects and brands. - Manage collaboration between Licensing, Setup, Product, Payments, CRM, Support, Fraud, and Marketing teams. - Analyze target markets, regulatory requirements, and operational specifics before launch. - Ensure readiness across all business and operational streams before go-live. - Build and optimize operational workflows and internal processes. - Coordinate internal and external stakeholders involved in project execution. - Monitor post-launch performance and operational stability. Identify risks, blockers, and process improvement opportunities. - Work closely with Product and other internal teams to align priorities and delivery timelines. - Support scaling and ongoing development of launched projects.

### Required Experience - Previous experience in iGaming. - Experience with launch processes and cross-functional project coordination. - Strong understanding of regulated markets and operational environments. - Experience managing multiple stakeholders and parallel workstreams. - Strong organizational and communication skills. - Ability to work independently and drive execution. - High level of ownership and proactivity. ### Nice to have - Experience launching projects in multiple markets. - Understanding of payments, antifraud, CRM, or retention-related processes.

### Main Advantages - Private health insurance - Sports benefits - Comprehensive Mental Health Program - Free English lessons (online) - Local language courses - Paid time off - Maternity leave support - Referral program rewards - Upskilling, internal workshops, and participation in professional conferences and corporate events

SOFTSWISS is a company providing software solutions and services for the iGaming industry, including cybersecurity protections for their ecosystem. They develop and maintain platforms that require security monitoring, incident response, and governance to ensure stability and compliance. The company is actively expanding its security team with roles like Incident Response Analysts.