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Head of Support

· head
igamingsupport Customer SupportKPISLACSATJiraConfluenceSlackLiveChatWebimGoogle sheetsMake
5.0
AI Score
The vacancy has clear responsibilities and relevant experience but lacks compensation details and company information.
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Job description
Experienced Head of Support with over 5 years in Customer Support, seeking new opportunities in iGaming. Proven track record in managing support teams and optimizing processes.
Responsibilities
• Build and optimize 24/7 support processes; • Manage KPI, SLA, CSAT, and service quality control; • Create schedules and manage shifts; • Implement chatbots, automation, and CRM processes; • Work with KYC, verification, and anti-fraud checks; • Deep understanding of payment processes and PSP; • Collaborate with product, marketing, and technical teams; • Prepare analytics and reporting for the business.
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