The vacancy has clear responsibilities and requirements but lacks compensation details and company information.
no company infono salary info
Job description
We are looking for a Head of Support for a crypto project to build and enhance customer service from scratch.
Responsibilities
• Form and develop the support team;
• Recruit, train, and adapt employees;
• Develop scripts, regulations, and communication standards;
• Control the quality of support work and key metrics;
• Optimize processes and improve customer service efficiency;
• Interact with the technical team: formulate tasks and initiate product improvements based on user feedback;
• Resolve complex customer cases and manage escalations.
Requirements
• At least 2 years of experience in leading a support service;
• Ability to build processes and teams from scratch;
• Experience in hiring and managing support staff;
• Understanding of customer service principles and quality control;
• Systematic thinking and a high degree of independence;
• Proactive, stress-resistant, and result-oriented;
• Experience in fintech, payment services, crypto, or high-load online services is a plus.