We are looking for a Head of Support who can establish and manage a support team from the ground up.
- Build a support service from scratch.
- Create effective processes for clients.
- Work with Tier 1 markets.
- Ensure high customer satisfaction.
- Remote work opportunity.
Responsibilities
As a Head of Support, you will:
- Build a support service from scratch.
- Develop processes that work effectively for clients.
- Manage and lead the support team.
- Ensure high levels of customer satisfaction.
- Collaborate with other departments to improve service.
Requirements
The ideal candidate should have:
- Experience in building support services from scratch.
- Proven track record with Tier 1 markets.
- English proficiency at B1 level or higher.
- Strong leadership skills.
- Ability to create effective processes.
Conditions
We offer:
- Remote work flexibility.
- Opportunity to build a team from the ground up.
- Work with Tier 1 markets.
- Collaborative work environment.