Head of Support
igamingsupport
5.7
AI Score
The vacancy is fairly clear but lacks details on compensation and company profile.
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Job description
We are an ambitious igaming brand expanding in LATAM, seeking a Head of Support to lead our service strategy and build a top-notch support team.
Responsibilities
• Full cycle management of the support department.
• Control of KPI compliance: first response time, problem resolution time, CSAT.
• Onboarding and training of new employees.
• Handle complex and conflict inquiries from players independently.
Requirements
• Experience in igaming: 1-2 years.
• Experience working with LATAM: understanding of player mentality, expectations, and behavioral patterns.
• Knowledge of Spanish language from B1.
• Experience in leading a support team.
• Understanding of working with ticket systems and CRM.
Conditions
• Fully remote work.
• Salary discussed individually with the candidate based on expectations.
• No bureaucracy or template approach. We seek those who can think and propose.
• Growth alongside the project.