The vacancy is well-defined in responsibilities and requirements but lacks compensation and tech details.
no salary infono tech stack details
Job description
Avito is a leading online classifieds platform in Russia, providing services across various verticals including transport, real estate, and jobs.
Responsibilities
- Manage the support team for Avito Auto vertical;
- Organize and ensure uninterrupted 24/7 customer service;
- Implement optimal paths and methods to achieve vertical goals and KPI results;
- Develop a long-term plan to improve customer experience and team efficiency, initiate and implement projects;
- Provide the team with tools, resources, and authority to achieve goals;
- Develop the team: train, help build necessary skills;
- Ensure safe and favorable working conditions for the entrusted team in accordance with company values;
- Build effective interaction with adjacent teams to improve user and employee experience and achieve key goals of the vertical and the company.
Requirements
- Experience managing a contact center or customer service team of at least 100 employees;
- Managed at least 7 team leaders;
- Ability to build operational processes, systematize and structure information;
- Successful experience in developing and implementing projects, changes to improve customer experience, team efficiency, and process optimization with digitized results;
- Practical experience working with customer service metrics and achieving set goals;
- Experience in forming and developing teams and employee competencies;
- Ability to visualize results in clear and structured reporting;
- Analytical thinking, ability to work with data.
About Avito
Avito AS is a Norwegian consultancy firm specializing in data analytics, digital transformation, and technology solutions for industries including Energy, Aquaculture, Logistics, and Finance. They provide services using tools like Power Platform, Tableau, Python, and focus on optimizing business operations with data insights and tailored tech solutions.